Five ways your organization can reduce burnout across your IT team
Beauceron Security ‘s mission is to empower people.
When we do that well, people help their organizations proactively reduce their cyber risk while also improving their ability to respond and recover from cyber incidents.
Part of that mission involves helping people manage ever-increasing workloads and corresponding stress.
Competing priorities, constant change and financial constraints can create stress in the workplace. When left unaddressed, burnout — long-term, unsolvable job stress — can take over, and that’s bad news for your people and your bottom line.
Information technology (IT) professionals are no strangers to workplace stress. Small teams of experts are facing increased security risks. In that context, it’s easy to see why so many organizations around the world struggle to build and maintain traditional security awareness programs - they just take too much time in an already too-busy workday.
That’s why we’ve designed a platform that leverages the best aspects of technology to do what computers do best - automate routine tasks and calculate data into meaningful metrics - while letting people focus on what they do best - connecting with other people.
When an organization becomes human-centric, it focuses on connecting and empowering its people and becomes more proactive, reducing the number of incidents and reactive issues teams have to deal with.
That results in less stress for leaders and employees.
Here are some of our tips on how to move to a human-centric approach.
1. RECOGNIZE IT’S AN ISSUE
You can’t solve a problem until you acknowledge it. A 2019 study that delved into Chief Information Security Officer (CISO) stress levels found that, across 408 CISOs in the United Kingdom and United States, 91 per cent reported to suffer from moderate or high levels of stress. In Canada, the inability to unplug after work hours is reaching pandemic proportions.
Putting in place the right plan, maximizing the effectiveness of your human and technology resources and prioritizing risk areas are all ways to manage security stress.
When we designed the Beauceron platform, we looked for ways to help security leaders do all of those things through our powerful dashboards, metrics and through engaging every one in an organization to play a greater role in security.
2. EDUCATE AND EMPOWER YOUR ENTIRE TEAM
An educated team throughout your organization will stop security threats before they escalate to your IT department. Beauceron’s library of multilingual courses teaches employees about the important role they play in protecting their organizations.
Employees learn how to identify and report potential attacks, such as phishing e-mails. They also learn steps they can take to protect themselves including account hygiene practices such as using multi-factor authentication and password managers.
If a would-be threat never has the chance to materialize, the potential stressors on already overworked IT professionals can be minimized.
3. DETERMINE WHERE YOUR RISKS ARE
Many CISOs struggle to keep up with ever-changing risks. This can make it tough to pinpoint and address problems.
Beauceron identifies the risky people in your organization and helps them overcome weak points in knowledge and training to better the company’s overall risk score. Assessments are visual and easy-to-understand, helping high-risk employees change their behaviour quickly.
Beauceron's pioneering approach goes far beyond employee training.
It’s unique scoring system and risk advisor feature helps identify risks not just in people, but in culture, process and technology, providing the world’s most comprehensive human-centric approach to managing cyber risk.
4. REWARDING AND RECOGNIZING EMPLOYEES
The Beauceron platform comes with built-in rewards and a gamification system designed to get everyone engaged in managing their cyber risk. When education is gamified, people are more motivated to learn, their risk scores are lowered — and your stress is reduced!
Of course, a technology can only do so much. When you’re not spending time doing routine, repetitive tasks, you have time to think about additional proactive ways to help your team.
At Beauceron, we leverage our own technology and others that enable automation so that we can focus on additional ways to reward and recognize our team. That includes professional development opportunities and implementing improved benefits programs such as employee assistance programs (EAPs) that provide counselling and advice on legal, financial and mental health matters.
5. PROMOTE FLEXIBILITY AND FUN
Recognize that individuals within your company have distinct personalities and need different tools in order to succeed.
Some may do their best work remotely, while others need more face-time and collaboration with co-workers.
Some may feel recharged after playing with a furry friend, (did we mention we’re supporting a “Canine Comfort Zone” run by St. John Ambulance?) Therapy dogs are on-site at Atlantic Security Conference in Halifax this month! Show your employees that their uniqueness is valued, and they’ll work harder for you.
Stress is contagious.
If employees have their needs met, they’ll be more productive and won’t be passing stress along to the higher-ups whose jobs are demanding enough as is.
Let Beauceron help you educate and empower your team — and reduce stress and burnout!