Here’s one for our Upper Canadian readers: Metrolinx, the Crown agency that manages public transit in Toronto and surrounding areas, has made the news again for sharing passenger data stored on Presto fare cards with law enforcement – without asking for customer consent or insisting on warrants from police.
In 2018, there were 22 cases related to criminal investigations or suspected offences where the agency revealed card users’ information without a court order.
Accountability is everything
This raises the question: Could Presto become a surveillance tool?
The ease with which card data is being disclosed should be concerning. We’re a country based on the rule of law. Unless it’s a life-and-death situation requiring police to act quickly with Metrolinx, we need to prevent this type of immediate access to data. Even in an emergency, Metrolinx and police should have to thoroughly explain why the normal process of acquiring data was subverted.
In a criminal investigation, police hate to do the paperwork involved – who wouldn’t? Especially when they have a proven track record of asking the agency to hand over the information they have. But due process is a crucial aspect of retaining the privacy rights of citizens.
Information is power
Systems like Presto – where information is accumulated online in mass quantities and stored – can be hacked. And travel information could be very valuable for a hacker who wants to blackmail and extort their victim(s).
Imagine a man who’s having an affair tells his wife he’s one place, but his Presto card information proves otherwise. Or an employee calls in sick to work when they were really at a job interview, and their transit data shows precisely where they went. The scariest example of this is stalking – when people flee bad relationships, the last thing they need is another layer of surveillance to combat, when their phones, cars and other tech may already be tracking them.
As with many tech advancements, the promised convenience seems to outweigh the risk at first: with Presto cards, passengers get perks such as avoiding lineups by being able to add funds to cards online; they can simply tap a card rather than fumble in their wallet for tokens before their morning commute. The only perk they’re giving up is arguably the best one of all: anonymity!
Proper people, processes, and technology
Metrolinx, just like many businesses or organizations offering speed and convenience, probably aren’t as mature as they need to be when it comes to handling people’s private information. They’re simply doing the best they can with the limited resources they have.
It’s hardly just the TTC who are falling short – there have been cases thrown out of court when due process isn’t followed, or when warrants aren’t gathered to get critical evidence.
Unless the proper people, processes and technology are in place, there’s no way to keep up with the complex issue of privacy rights.